Poor Service

I app**** for FNBy cards for my children. the cards were delivered by CCD Couriers. i handed over all the documents to CCD on the 31.07.2018 till today my cards are note activated.

I called FNB on 10.08.2018 and i was told that CCD did not hand over the documents to them, i must email the documents to FNB. i told the consultant that i will not submit my documents twice. they should have told me that before the delivery day then i was not going to print and handover hard-copies to CCD.

Today i called CCD and i was advised that CCD submitted the documents to FNB on the 01.08.2018. i had to call FNB again I spoke to Popi Hadebe, she told me they can not pick up the documents on the system. i must send the documents. i have asked her to transfer me to her superior. she told me she cant transfer me but she will ask them to call me.

I need the cards activated today, if not FNB CAN CANCEL BOTHS FNBY CARDS i will go open cards with other banks.