1 reviews | Active since Sept 2014
Poor Service
I am frustrated with FNB - I have requested them to cancel my funeral cover but no one is getting back to me. As a bank - you are beyond useless. I want this policy to be cancelled with immediate effect and payment to be refunded. If this is not getting resolve - I will report you to other legal entities. Tired of struggling. Thanks to your poor service - I have moved my account. Disgusted.
Good day Sylvester,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to the relevant department who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Sylvester,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to the relevant department who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)