Poor service

I recently opened an FNB account with the perception that I will receive better service than my old bank. <br> <br> I went into the bank to arrange my debit order switching. <br> On Monday I received a call from the debit order switching department but could not talk at the time and asked kindly if they can call me back after 2PM. <br> My call was finally returned Wednesday morning. I was in a meeting and asked that they call me back in 10 minutes. They finally called me back 48 hours later (Friday morning). <br> This was to advice me that there is a problem with switching 1 of my debit orders as they as struggling to contact the relevant company. Within a second I googled the company and gave the number to FNB (I had no difficulty to find the number). <br> <br> During this conversation I asked if this will be arranged by the 1st (this coming Tuesday) upon which I am told it takes 3-6 weeks. <br> <br> I was not told this during my visit to the branch when I went in that day. I have arranged with our HR to pay my salary into my FNB account. This now requires me to make a loan to have money in my \old\" account to ensure that my debit orders go off. <br> <br> My experience as a new customer with FNB is hanging by a thread"