1 reviews | Active since Oct 2017
POOR SERVICE
I MADE A LOAN WITH FNB AND MY ACCOUNT WAS PAID IN FULL THE NEXT MONTH ANOTHER D\O WENT OFF MY ACC I PHONED FNB CUSTOMER CARE I REPORTED IT THEY SAID THE REFUND WILL BE MADE IN 5 WORKING DAYS I PHONED AGAIN AFTER 5 DAYS STILL NO REFUND I SPOKE TO THE LOAN DEP MANAGER HIS NAME WAS DARREN HE PROMISED ME A REFUND WITHIN THE HOUR AGAIN A WHOLE DAY PASSED I PHONED HIM AGAIN NOW HE REFUSE TO SPEAK TO ME I THINK ITS NOT ACCEPTABLE FROM FNB
Good Day ERISKA OTTO ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day ERISKA OTTO ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***