1 reviews | Active since May 2015
Poor service
I ordered a new card and was not consulted where I would like to collect the card. Who makes the decision on where it should be delivered and why was I not consulted? Had I been consulted I would have chosen a branch closer to me Tried calling the call center, was on hold for 10min
Good Day Thabo ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Thabo ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***