YA
Yvette A
1 reviews | Active since Oct 2012
05 Mar 2015, 15:44
Poor service
A private clients rep called me to upgrade my credit card two weeks ago. My card was apparently ordered but i havent received it yet and have called the private clients services department several times but no one calls me back to let me know whats happening to the card. This is the worst customer service I've ever received and its suppose to be for special clients.
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Replies (1)
FNB (First National Bank)'s replyOfficial
05 Mar 2015, 16:28Hello TotallyIrritated,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 639760 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 639760 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply05 Mar 2015, 16:28
Official
Hello TotallyIrritated,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 639760 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 639760 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)