POOR SERVICE

I called the homeloans division as my account is in arrrears due to special pjoject work I did. I was to pay R1800.00 June but on he 26 June had a death in my family. I then had to start funeral arrangements. today 4th June I call the homeloans division and was assisted by Lerato and she was very rude with me and told me she cannot do arrangements for me as I cannot pay all she told me was that I can rather apply for special arrangement without explaining to me the current arrangement is not valid and she cannot load that. I told her how rude she was as I did not plan deliberate death and had to as I did have challenges not plan for death. I am really dissapointed as I am for the 1st time been disrepected by any of the consulted through all the time had my homeloan account with FNB,