Poor Service

I ordered a laptop bundle from the smart devices section of FNB on the 26th of June 2018 and tried following up on the 28th of June 2018 (having ordered a smart device through this avenue before it was taking a bit too long) I was assured by Thobile Nhlapo that I would be contacted later (after having called FNB at 13:00 pm CAT) Thobile notified me that my order is on the system but it hasn't been sent to the courier company, I called back at 15:00 pm and was sent from pillar to post resulting in being on the phone for approximately 30 minutes, I eventually had to cancel the order due to poor service and how my query was handled.