Poor Service

So I walked into FNB Braamfontien branch to get banking assistance as I could not perform the action through cellphone and internet banking, I walked into the bank and explained to the front of house lady that I could not do the reverse via the above mentioned. She still insisted that I wait with out being offered a ticked number to ensure that I was promptly assisted as the bank was fair empty when I walked in(I would have been ticket No.18). After the short wait, I was asked to log on the my internet banking and attempt the same action I EXPLAINED requested me to go see a consultant of the bank. I was then given a hand written number to wait in a now long cue for a consultant. In the cue I then discovered that the hand written number I had was printed for the elderly gentleman seated next to me and when went through to query this with the front lady, she insured that I would be assisted promptly which did not happen. This led to me leaving the bank without seeing any of the consultants as I did only ask for a few minutes from the office and people who came way after me were being assisted, this felt unfair towards me. I am really unhappy. And when I left the bank out of frustration, I said "I will be back later"...All she said was "okay". Poor service