Poor service

Last year you informed us to fica. I went to the bank to do this, as it didn't want to work online and apparently my branch didn't do their job correctly before that when we went to change our address. Now in August you (fnb) blocked our card. We first thought it was the card that wasn't working as it has been giving us problems. Then the Monday when I put fuel in my car, my card didn't want to work either, so I sat there with a red face not knowing what is going on. I went to the bank to find out that you blocked our account because we didn't fica. I in fact did fica last year November, but my useless branch didn't submit it correctly apparently. I went to another branch for assistance. Luckily there was a very friendly lady who assisted me and corrected the problem. That same day we app**** for a new bank card on the app, as we didn't receive our personalized bank card when it expired as my branch made a mistake as always, so we got a normal card and paid for it, mind you, but it only works on and off. So on the 26th August we app**** for this new cheque card. Today, 22 September we still have not received a new card. We have contacted the bank and the lady told us the courier tried to contact us but couldn't get hold of us. That's a lie!! We also tried to contact DSV to no avail. That was also 2 weeks ago already. I contacted the bank last week again and the lady told me that the bank wanted my husband's new ID card. So after 3 weeks of waiting I did send everything. Again a week past, still nothing. The app says it's being prepared. Interesting that the app says a new card takes 3-5 days, but this has been a month now. This is the worst service ever. We have been clients of FNB for many many years, but the latest experience leaves a bad taste in our mouths. We expected more from FNB and are not impressed at all! I'm not even sure if we want to continue banking with you as it's been a struggle after struggle. Please sort out your mess. Thanks!