JB
Johan B
1 reviews | Active since Feb 2016
19 Feb 2016, 09:00
Poor service
I tried to make an enquiry to the FNB home loans customer care telephone lines. Over a period of three days and various telephone calls I was unable to reach an agent. The customer care line is answered by an electronic answering machine and after holding on for lengthy time I just get cut of.<br> <br> Failing to reach an agent telephonically we decided to send an E-mail. E-mail response from FNB was received 7days later.
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Replies (1)
FNB (First National Bank)'s replyOfficial
19 Feb 2016, 09:11Hello JohannesT,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 872285.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 872285.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply19 Feb 2016, 09:11
Official
Hello JohannesT,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 872285.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 872285.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)