1 reviews | Active since Jul 2011
Poor service
Last month FNB asked my wife's ID otherwise they will suspend my secondary credit card. So i sent to them. I didn't hear from them so i sent it again. I then got some auto reply and then sent is again just to be sure. This morning my secondary credit card has been suspended after i sent them the document they requested 3 times on the mail they requested.
I called to speak to someone, i forwarded this person proof and nothing. No response, no reply no phone call.
Good day Ignis,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card Division for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***F.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Ignis,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card Division for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***F.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)