Poor service

Ref ********** NF

Good day

It seems you only get responses the 1st time you write on this platform there after nothing happens and issues are achieved without being resolved. I wrote a follow up review below on 5 May 2018 and still waiting for someone to respond. Kindly advise so that we can plan accordingly. It’s a pity the consultants are eager to serve but the supporting structures within FNB are doing a disservice.

We managed to get a response from the Branch Manager Northgate who gave us a brief background and refered us to ***** Focus. I wrote them 3 emails between 3-15 May which they are yet to respond to. You see this is where my frustration comes from, from the 6th of April I have written close to 10 emails and not even 1 was responded to. The investigator is probably still investigating but guess what we are not ********** and there is nothing to investigate. I am a banker by profession and I can safely say this is not what I regard as service. 12 days ago I wrote an email to care@ fnb were I was requesting for an update and again no response? I also wanted to know whether this is a ploy to delay in resolving our long outstanding issue so that you may continue getting service fees for no service rendered??? Just to remind you from February 2018 waiting for closure!!!!!! What is our crime???? That someone called and said something about us on our account and you believed that person without even getting our side of the story? Or is it that then we only had zar1500 and your other customer had millions of rands or is it racial? At the end of the day we are all customers paying for a service and should be treated fairly. Or maybe at FNB customers are guilty first then innocent later???? I feel the hold on the account was a knee jerk response. Am very concerned .