Poor service

On Monday the 23rd April 2018 my Brother wen to deposit Money for me into my FNB account At the Pan Africa Mall Branch in Alexandra. As usual we are now told to use the ATM machines for deposits... As He was buzy with the transaction the Electricity went off just After he inserted the money into the ATM... The transaction was not completed and no receipt came out. When he went into the Branch he was told he needs to come back When the lights are back so he can complete a certain form, he did exertly that on Tuesday the 24th when he was told that they will only attend to this matter only on Thursday the 26th when the Coin Guards come. He was told that they will deposit the money into my Account then also give him a call once that is done to inform him. we waited, he then went to the Branch today Thurdays the 26 around 12pm and the consultant told him that the Coin Guards where there and they are still buzy with it but they will deposit the money into my Account before the end of the day and they will still give him a call, the day has ended no money in my account and my Brother wasn't contacted either, tomorrow is Friday a public holiday does this mean waiting again? This is unacceptable? The money which has a purpose to serve is hanging somewhere with no communication to us. I need the money into my Account ASAP, it's month end and this money has a purpose to serve please. Your speedy response will be highly appreciated.