1 reviews | Active since Feb 2018
Poor service
Still receiving terrible service, first loan declined and second one before midnight went through via the app. Received confirmation it was successful, quote even sent to my email. Stated money on its way but yet nobody on the line has any information of it. I've received via the and email confirmation of its success but no record of it when I call. What on earth is going on because I am tired of this service. Will be switching banks soon if this isn't resolved asap
Good day Muhammed Minty,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Muhammed Minty,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)