1 reviews | Active since Sept 2015
Poor service
On 8.03.2018 I called fnb premier, I requested them to downgrade my account to a gold account. They promised to process my request in 3 working days but nothing happened.
I called them twice(Tuesday n Wednesday) this week and promised to escalate my request. Till today nothing happened any I'm paying premier monthly charges which I requested to cancel.
This is now ****ing me off.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***