BB
Bhekstar B

1 reviews | Active since Oct 2015

27 Mar 2018, 12:13

Poor service

App was offline on sunday the entire morning yesterday i wantred to by alectricity at night i couldnt coz the app was ofline again!! i had to drive out at night to buy electricity, then again i requested for a new card at carls world midrand branch but the card got delivered at boulders mall petrol waisted time waisted i spent 45min of my work time at the branch i didnt even bother myself going to boulders they dont take into concederation that we also work during the day i think its time to really switch to another bank there is really nothing special about FNB anymore intead there will keep asking you tyo upgrade your account

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Mar 2018, 12:44
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***