1 reviews | Active since Sept 2017
Poor service
Posting about FNB yet again 2 weeks ago I app**** for a linked Petro card. I was told delivery would be made within 7 working days. After the seventh day I called premier banking 4 days in a row and all the agents told that they will contact the courier company but the card has not been received by them yet. In total I must have made 8 calls to premier banking and they are still yet to tell me what is the status of my card. This is pathetic and disrespectful to promise something to clients that you cannot deliver
Hello Prav87 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Prav87 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***