Poor Service

I write this a ****ed off FNB client(last month banking with you thou as you are pathetic when it come to service). On the 8th of January 2018 I logged a dispute for a debit order and I was sent forms which I filled and returned on the same day and I was given a reference number [REF: ********** 8_ ********** 74]. Then on the 18th of January I was told the forms were filled incorrect therefore must re submit which I did on the 18th at 15:53.

days went by no response nor acknowledgement if the forms are correct and when can I expect my monies into my account. I therefore contacted the the call centre and I was directed to the team leader Adams Moegamat who escalated the matter requesting an urgent feedback. Weeks went by no feedback from her nor her team. I then called the call centre and demanded answers and I was told the matter is within 40 days therefore feedback will be given after 40 days.

Now this is what irks the **** out of me is that 18 of January to 13 March 2018 that's more than 40 days and yet FNB is still telling me that this matter is still within 40 days either m stupid or don't know how to count as someone is playing me for a fool here and it's really frustrating.

can someone please action my query by midday so I can receive my monies and switch bank immediately as I cant bank with people who don't value their client and know no meaning of client service