Poor service

Hi my name is Siphelele staying at Ladysmith KwaZulu-Natal I would like request Fnb management to open another branch at Ladysmith because there a lot of people using fnb coming from different places around ladysmith such Bergville,escourt,driefontein,Ezakheni,Moba,colenso,matiwane,mhlumayo,ekuvuken and uitvaal.<br> <br> So on the 3 February I waited for 4 hours on the line in order to get a bank statement for 2 weeks and another old man he was on the line he said this Fnb is always fully if he want something he decide to just not go to work and come there because it's can take a half day because of the que always. <br> <br> So as a Fnb customer please can you make a plan to solve this issue as you can see there is a lot of people using Fnb there which comes from different places that I mentioned above.<br> <br> Hope my request will be considered.<br> <br> Regard <br> Sphelele mthombeni