Poor Service

On going to FNB Walmer Park and dealing with a Mr Zihle Skei on Friday 5 February 2016 - I explained and supp**** all that was required from my side for a small top up loan. I returned on Monday morning, supp**** a final doc and I was assured that all would be fine and not to worry. Needless to say, he was then booked off - no one seems to know of his clients and their needs. So back to fnb again, sit in the queue, which is always slow. Get a lady to assist me who then gives me totally the incorrect information and wastes another day. Finally today Thursday the day I am due to leave on my trip (which is why i need a small loan) I go back into the bank, basically no one cares, there is no contact between departments. The woman on the end of the phone says, sorry you are declined. So what is the bank there for, surely they are there to assist one when one needs help??? I have been a loyal client for almost 30 years, I have a fully paid for home, a fully paid for vehicle, I run a good amount through my accounts and this is the treatment i get...good bye FNB