Poor service

We went to fnb tygervalley centre branch to query about the amount that shows at credit beaurea that my husband owes fnb. The consultant that was helping us never paid attention to he kept on asking us what we want and kept on putting us on online telephone banking that requires card. Even after we told him that the system requires someone with fnb card and my husband does not have fnb card. He ran around for about 2hours. We left the bank at 12h55. The other consultant gave us another that we phoned whereby we were told that we need to call the legal department. The consultant that was helping us at the branch was not willing to give us the legal dept phone number until we left without being assistant. ?