1 reviews | Active since May 2012
Poor Service
I app**** for a cheque account with all the "easy moving over" promises. Started getting a whole lot of FNB sms and eventually got a SMS saying that my card is ready for collection (2 weeks later...). It was supposed to be delivered so phoned FNB to find out where to collect. After being transferred from bank to courier to courier to bank i was told that they don't know of my application. Went to a branch to try and find out what is happening just to find a que longer than home affairs and almost an hour waiting time. The "easy switching over" is false advertising in my opinion and the service is shockingly bad.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***