Poor service
As a private client with FNB I was made to understand that I could call my private banker 24/7 well in the last 2 months I have tried to call her and I always end up at a call center agent anyway and they can not help me at all with anything I ask , today was the last straw when I called to try and get R4000 temp loan because I have a cheque sitting in the account of R50 000 that clears on Monday and the agent tells me sorry system says try again on the 22 after the cheque clears and I no longer need the loan , so FNB tell me what am I paying the price ate client fees for if you can't help me when I need it and I can't talk to my banker ever.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)