1 reviews | Active since Nov 2017
Poor service
I've been struggling to get a paid up letter for an account settled on 11/8/17 up to date. They keep sending a letter with an incorrect açcount number instead of the one appearing on credit bereau. When I call their legal dept, I keep bouncing back to their call centre and that is blamed to high call volume.
My plans are stuck because of this as I'm busy clearing my ITC to be able a house which my wife likes. PLEASE HELP!!!! THANKS
Hello Ndimphiwe,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Ndimphiwe,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)