1 reviews | Active since Oct 2017
Poor service
Hi there. I ordered a new cheque card from fnb. I received an sms on the 22nd September from fnb saying that their courier partner DSV will deliver my card as agreed. I haven't heard anything since. It is now the 3rd of October and still nothing. I went to FNB and they put me on the phone with the courier company and apparently they have no record of me ordering a card. Wow! I never thought it would be such a mission to get a new card. Now my bank card has expired. I will be changing banks shortly.
Thanks for the great service.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)