Poor service

This is the 2nd request. FNB, is it so difficult to approve us so that we can do better financially, or are you picky about who to help. We know our credit score looks bad and that it looks like we can not afford it. This is why we would like to improve the situation as well as our finances. Help me to get back my deposit that I gave as a deposit to get my home so that I can repay my debt and invest what is left. You just ask for a reference number with previous representations, now I hear nothing. Why is it so difficult to help us, you have all the documents. If I have to complain again I'm going to start mentioning people's names so everyone can know who might not be eligible for service. NOTE, after the end of month my score is going to look even worse due to your bad service and promises to public, wish it had already been finalized. Should I go to media for response.