1 reviews | Active since Aug 2017
poor service
Hello Peter
Last year I went to FNB Houtbay cape town trying to open cheque account, I was told that the cheque account is open.They also told issued me with a cheque on my name.I was so excited as I wanted to use that account for PayPal but to my a surprise after sometime I phoned the call centre wanted to find out what is going as I didn't get PayPal payment was told that my account is savings.Then I lunged a complain with FNB they sent me mail and also phoning me to say it was a machine errors that keep on repeating to write that cheque on my bank card.Because of FNB staff **** to me that they opened my cheque account I loose R13000 and I need FNB to refund me.If they have *********** staff and also if they have machine don't work properly it is not my problem.Regard.my number ********** 125
Thank you
Patrick
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)