Poor service

We recently switched to FNB, supposedly because they are the best bank. I'm really beginning to doubt that. The courier company informs us, that the bank card was delivered to one of the branches, cool. Now we take our time out to fetch the thing, and we get there, "oh sorry, your card is not here yet, speak to the courier company" . Courier company confirms, no but the card was delivered on the 4th. Here we are now, looking like idiots, and no one knows which direction we should take. If this is the way the relationship starts, ayy i doubt the future looks better.