Poor Service

so I opened a gold cheque account with FNB last week which took me approximately 9 minutes and I was opening the account I notified the lady that I lost my ID I'm however using a South African passport and she said they don't take passport I need to at least have an temp ID and I told her I do have a valid temp ID and she said it will be okay. Then I advised her upon delivery she must please include confirmation letter for salary switch purposes as HR will require it and she agreed she will. To my surprise the card was delivered this morning with no letter. I called call centre and I was told to send an email which I did to mybranch620 to my surprise now they want me to send an affidavit stating why don't I have an ID and explain why I'm using a temp. Really now FNB I mean what an absurd thing to ask me as a temp ID does serve as identity document if still valid. Now if this is the kind of service I will be receiving from FNB I think it's best you cancel your card and thank you for inconveniencing as I would have went to standard bank/absa for a cheque card which was going to be hustle free