Poor service

I am a former FNB client, I received an ewallet funds transfer from a fnb client. I have not used this service in 3 years and did no longer have the pin to access it. I called the call centre and was advised that I need to cancel the ewallet but can only access the funds within 24hrs. I find this pretty pathetic as I require the funds immediately. No solution given. Poor service. This poor service is why I no longer bank with fnb who claims to give such great service and who claims to be forward thinking.