Poor Service

I received two sms's over the past 3 weeks to collect my new cheque card (expiring end Jan 2016) from the Middelburg Mall branch.<br> <br> Last week I used the Premier Suite online platform, leaving an instruction to have this card send to Irene Mall for collection - as I did not want to drive 300 km + to collect a card.<br> <br> Since I haven't received any feedback regarding the issue from FNB, I decided to phone a Premier Banker this morning asking to have this card send to Irene for collection. The call centre assistant told me that it would not be a problem, but that she will have to cancel this card in order to have one send to Irene Mall. <br> <br> Logging onto the platform this afternoon, I noticed a renewal fee deducted from my account. Why is this my cost and why was I not informed in advance that this will cost me fees? It is after all FNB's card that is expiring