POOR SERVICE ..

The ATM swallowed my card (FEB MARCH 2014) , i went to the branch to report the matter while i am at the bank i receive R3000 .00 withdrawal notification .I was told i must contact the branch after two weeks but i gave them enough time to do their investigations then i went on Nov ,i was told the person who was busy with my query resign i have to log another complain .went again on January to check the complain was send to wrong department , they will resend it to the correct dept . First week of Feb i was told the ATM Dept can refund me because of their reason which were not given to me ... I NEED TO KNOW WHY CAN'T THEY REFUND ME. <br> Why does it take FNB a year to solve my problem . Not happy at all .even think of closing my Account .