POOR SERVICE

On the 25th of September funds from my non res account with FNB were withheld, I then went to my local branch to request that the transaction be reversed and they said it will take 2-3 working days. It is now more than 10 working days and the transaction has still not been reversed. The service is very poor because I constantly have to go to my local branch to follow up but all they do is send emails to the head office, they never call me with updates. I am always inconvenienced by constantly going there even though they have my number and nothing is being done about my request.