POOR SERVICE

I hold an FNB business account (opened in Swellendam) since 2013. Yesterday I needed to sort out some SARS matters in Worcester which required a bank statement and account confirmation. The very helpful consultant at the Worcester branch informed me that he cannot print me the required account statement and confirmation letter as only the Swellendam branch, which is a 220km on return away is authorised to do so. However, the very helpful consultant at the branch phoned the call centre who promised that they will email me immediately the required information. I agreed and was to print it at a nearby internet cafe.<br> The unfortunate situation is that I never received the promised email with the statement and had to return to Swellendam unfinished business. I have wasted a whole day and alot of money. <br> <br> I now have to get the required documentation at my local Swellendam branch and make another 220km return trip to SARS in Worcester. <br> <br> Two days and alot of wasted costs due to poor service delivery from FNB.<br> <br> This is really poor service delivery from First National Bank!<br>