Poor service

FNB is consistently pathetic.<br> <br> I opened a cheque account which they cancelled without warning. In none of my statement did I receive a notification about the cancellation, nor did I receive any other SMS or e-mail warning. I requested a follow up on social media and received replies on social media, but no further feedback.<br> <br> I have since opened a new account and received an SMS notification about my ID and/or proof of residence being incorrect. This would be understandable but for one thing - my bond is with FNB. How can my proof of residence be incorrect when they issue a statement with my home address every month? And have done so for four years? How can the info used to issue a home loan all of a sudden be incorrect?<br> <br> I've also received SMS notifications about sending a salary and debit order switching from. I'd love to send these, I really would, but nobody from FNB has sent forms to complete.<br> <br> As a client who has had FNB products for close to a decade, I find it quite disturbing that information is suddenly incorrect, that nobody bothers to get back to me and that e-mails never get sent. FNB has all my contact info - how is this possible?