Poor Service

I contacted FNB last week Monday on 28/12/2015 to request that my account be downgraded from Private Cheque account to a smart account as I no longer use FNB as my primary account and I have never received any service from my banker outside the email she sent to introduce herself. I spoke to my banker who said she would make the request for me and give me feedback. She said the process of downgrading an account takes 2 minutes, it is now 04/01/2016 and I haven't received any feedback or even an email to inform me of a delay. Every day FNB takes to resolve my query means a day of paying for pathetic service. And this is the so called \Private Clients"department."""