POOR service

I have now, for the umpteenth time, wasted nearly two hours, first with a consultant on the phone, then another hour on secure chat, and now I am on the phone again, while I am typing, with the third consultant (in this round) who just puts me through to someone else. My problem: my virtual card, which was set-up at a branch yesterday, isn't working. And in two hours, corresponding with more than 7 people, no-one seems to want the responsibility of figuring out why. FNB, your system is broken and I am going to take my considerable wealth and invest it elsewhere.