Poor service

My journey with FNB is always execrable when I enquire about my accounts.

On the 16th of September 2021 I called in to enquire about my ***** interest charged and since early this year your advisors/consultant are unable to break it down for me.

The most recent call that took place on the 16th took well over an hour, the majority of that I was placed on holds because my questions could not be answered. I asked the then consultant (Falan (sp)) to transfer me to her supervisor. Till this day Monique David (supervisor) has not bothered contacting me and till this day my enquiry is without a resolution.

Please get your complaints department and/or relevant department(s) to contact me as I am attempting to get this resolved so if I do contact the Financial ombudsman I had at least tried to resolve my enquiry with yourselves.