poor service

I never thought I will complain to fnb buy yeah my hubby is having a last laugh today cos he has been warning about fnb for a long time.1st I was rewarded R80 which I never got,2nd ii changed my number for cellphone banking but OTP still sent to the lost number but can do cellphone banking with my new number lastly I reversed an ewallet transaction which they I will get dd money in 3 days and I need the money sooner than that.what a phathetic service,I really will join my hubby on his bank fnb is not good for me at all it inconvenience me all the time lately. Dont gibe me reference number cos I have tons of those.