Poor service

I have opened a current credit card account almost 3 weeks ago and my debit card was delivered, however, I have still not received my credit card. a lady called me from your call centre last week to welcome me to FNB. i advised her that I haven't received the credit card and she mentioned that she will escalate the issues and to date, no one has called me.

i am considering closing this account because i haven't even started using this acpunt and i am getting poor service