Poor service

I would like to express how disappointed I am with fnb. I have been with them since 2003 till to date being a loyal customer. Whenever i need assistance, they always give me headache. When trying to apply for vehicle finance, they always decline me and other bank approve me without any hassle. To cut the story short on the 20/05/2026 I was pre-approved for a Temporary loan of R6500 and then received a sms to say I have app**** successfully and my application was sent for validation. I called them and was told that I need to submit my payslip which I did although was not happy with that process. I did a follow up on Friday the 22/05/2026 and was told that everything looks fine and will get the money after 24 hours. To day the 25/05 2026 when a do a follow up they told me that I will get a new offer for pre-approved on the 27/05/2026 and I spoke to Gugu. I then ask to speak to the manager, and she told me that I must go to the app and send a complaint. Fnb is not treating me well as their long loyalty customer I am really not happy. I think it is now time to move my account as you can’t even speak to the team leader, they will direct you to the app. This is highly ridiculous