poor service

***** case not taken seriously by fnb,i have dealt with John from fnb and not satisfied with his service i am asking him about the outcome which he says i should read an email when i wanted information he was very impatient that he told me capitec cant hep me while they even gave me better service than fnb i am very disappointed i don't want to deal with john please pull our call recording and listen to it phoned him today 18/12/2024 at 009;30 and listen how he spoke to me i used *** and listen to the service i am paying fnb after i was instructed by him t open a ***** case and send affidavit they are not helping me at all.