Poor Service

My account was closed due to FICA. Upon my arrival at the FNB Branch, it was extremely packed & airconditioner where dis****ional. I waited for almost two hours to be serviced. Only 4 consultant where servicing the other podiums where closed. Eventually was assisted by Tebogo who rendered a poor service. He indicated that I have incorrect documentation, which I failed to apprehend because even though I didn't have a statement. I had a recent communication from a Retail Store which clearly highlighted my proof of residence. He denined me assistance and with an attitude told me the Bank wouldn't change protocol to accomodate me. I requested that He call the mananger, he refused and pointed me where to go look for a mananger myself, and literally ignored me,15mins lapsed and when he was asked by other consultant He said nothing was wrong I'm a difficult customer In my presence with an Attitude even though the manager intervened I was not happy about the whole outcome and poor service still my needs as a customer where not meet, and that made me feel unimportant as an FNB client taking into consideration that I have been a loyal client for 8years. I'm considering switching banks