Poor Service

I called Fnb telephone banking this morning at 09:20. Waited approximately 10mins for my call to be answered. When I eventually got through, but there was no person speaking.Eventually this guy comes to the phone and speaks to me as if I was someone that he was previously speaking to. This guy was rude and had terrible attitude. He eventually said to me that he apologies for the inconvenience. I then went forth with my request and he dropped the line.<br> Frustrated and just livid, I've had it with Fnb.<br> <br> I don't mind for poor customer service as it is a service I pay for and now feel like taking my business else where. It is now the fact that my account security has been compromised. The call was left unattended and I was successfully authenticated. I feel that this left my account information open for anyone to see. Called again at 12:00 spoke to a lovely lady by the name of Mbali Pule. I then asked to speak to her manger. Mbali informed me that Fran?ois De Jager was the manager on Duty and that, I quote, \he is refusing to come the call". Really"