Poor service

I contacted FNB 14 days ago to close my credit card and was advised I would be contacted within 10 days but have not heard back from FNB.

FNB deliberately makes it difficult to cancel credit accounts so they can keep milking you for money. This is unfair an unjust.

I called an agent by the name of Londiwe today and she says that they have a backlog and she has to escalate my ticket, I wonder why so many people are processing cancellations with FNB...