poor service

I was contacted by FNB's consultant to sell the \Private banker"product. It was convinced how convinient the product is. I realised when time went by that am actually paying for nothing this product is as good as nothing. I waited for the credit card for more than a month. I humbly requested to be downgraded to Platinum that has not been done. I have spoken to my private banker reported to fnb complaints. Nothing has helped. My crefit card is blockef i cannot use it. I don't need this inconvenience guys. I have been waiting i need help. If you cannot resolve this issue before Monday the 23rd i would like to cancel my account. """