CC
Charmaine C
1 reviews | Active since Oct 2013
25 Feb 2015, 08:44
Poor service
I activated an account yesterday (24 February 2015), which took an hour and half to complete, which is pathetic! It was a normal savings account, so really to take an hour and half to complete documents is not acceptable. Secondly, after a went on line banking I saw that a credit card was loaded on my profile. I have not had a credit card for more that 10 years and any money that may be outstanding on the card has prescribed!!!! I am disgusted that I wasted my time at FNB!!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
25 Feb 2015, 09:37Hello char1234,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 631662.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 631662.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply25 Feb 2015, 09:37
Official
Hello char1234,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 631662.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 631662.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)