Poor service

I called in spoke to a consultant today with regards to a business credit card, the account was scored which was then not approved nor declined, agent said that she had to refer the matter to the credit term to advise on the final approval amount which will happen in the next 2-3 days and thereafter call me. Why do I have to wait two - three days for a service that takes a day or even just a few hours to get approved. Please can someone assist with this urgently.