Poor service

I first sent in my documentation to apply for a business account on the 10 Sep 2015 and did not get any response until i called in on 2 Oct 2015 and was told that there was a document missing from my application, why was i not informed of this upon receipt of my application? Did it have to take me calling in before i am told this? Fine i then sent in the correct documentation, still no response, i called in again on 06 Oct 2015 and i was told that account is being processed, then i called yet again on the 9 Oct 2015 and was told that my pdf docs are editable so i need to send in an un-editable format, yet again i sent in my documents, a consultant called me on the same day to tell me that my documents were in order and that he would send them to a banker to approve and activate the account, still nothing has been done and i called in again this morning at 8am and yet again my documents were mixed up and again the rude consultant told me that my documents were not signed then after arguing with me she finally saw that my documents were signed and has sent them yet again to a banker for approval again so i have to wait again seriously this is ridiculous 1.5months to open an account??